logo-top
 
 

Shipment and Purchase Information

This website is the property of Mipie complementos ortopédicos para la salud del pie, S.L.

 

CIF (Spanish Tax Identification Number): B73557852. C/ Miguel Hernández, 12, 30011, Murcia. Email: info@mipie.es

 

Rates and Products

 

• The rates of displayed products INCLUDE VAT, except those countries that are not affiliated with the European Union, as well as Canary Islands, Ceuta and Melilla. Those rates are valid unless there was a typo. 

 

• Product characteristics and prices can change without notice. Mipie complementos ortopédicos para la salud del pie, S.L. will maintain the prices of orders made but yet unpaid, for a period of twenty days since the order was made.

 

• Offers are valid while displayed on the website or until the end of stock.

 

• Product availability can change without notice.

 

Product Returns and Changes

 

You have a period of fourteen calendar days, counting from the delivery date of the order, to return it (in accordance with Art. 71 of Royal Legislative Decree 1/2007, dated November 16, authorizing the restated text of the General Law for the Protection of Consumers and Users and other supplementary laws).

 

In case of rupture or deficient condition resulting from transportation, you have 24 hours to process the claim. No claims after this period will be considered. (The broken or deficient product must be returned prior to reimbursing or changing it).
No returns or claims will be considered after the above-mentioned period.

 

Under no circumstances we will accept returns resulting from order errors made by the purchaser, as it is our understanding that products are confirmed and accepted when the purchase is made.

 

This return policy only applies to products purchased in the online store of Mipie complementos ortopédicos para la salud del pie, S.L. We cannot process returns for products purchased in official distributor networks or other places which are not the online store.

 

Shipping Costs

 

Spain’s mainland: Including Balearic Islands, Canaries, Ceuta and Melilla.

 

Delivery time: approximately 3 to 8 work days for stocked products. In the case of products not available in stock, please check.

 

International shipping: the possibility of shipping and its specific conditions would need to be checked.

 

Methods of Payment:

 

1. Credit card. You can conveniently pay with your credit card, risk free thanks to the Redsys Payment Platform. This system ensures online transaction safety; you will enter your card data in a secured served equipped with a powerful technology that protects your information. It is important to mention that since your card data is directly transferred to the bank via secured connection, we do not have access to your data (only the bank can access that information). That also means your data cannot be stored in our database. We just receive a message from the bank telling us whether your card is valid or not.

2. Bank transfer: shipment will be sent once money transferred is confirmed.

3. Paypal. Paypal payments take a few minutes to be processed and confirmed.

 

Delivery Restrictions

 

In the case of products dispatched to international addresses, it is important to consider that product instructions or warnings may not be available in the language of the country of destination; products (and associated material) may not have been designed in accordance to the labeling norms, specifications or requirements of the country of destination. You are responsible for legally importing the product into the country of destination. By ordering in the website of Mipie complementos ortopédicos para la salud del pie, S.L., the addressee becomes the importer of record and shall comply with all norms and regulations of the country of destination.

 

Custom Duties, Excises and Taxes

 

You will be responsible to ensure that the product can be legally imported into the country of destination. By ordering in the website Mipie complementos ortopédicos para la salud del pie, S.L., the addressee will be the importer of record and shall comply with all norms and regulations of the country of destination. Orders dispatched out of Spain may be subject to import taxes and customs duties upon arrival at the country of destination. Any additional charge associated to customs clearance must be borne by the addressee; we have no control such duties and cannot anticipate their cost. Customs policies vary widely among countries. For further information, contact your local customs agency. In case customs clearance procedures are required, the expected delivery time could be delayed.

 

Other Expenses

 

In case the purchase is made from a country other than Spain, you must consider that your bank could apply additional charges when using your debit or credit card. Mipie complementos ortopédicos para la salud del pie, S.L. under no circumstances accepts responsibilities for those or any other additional charges resulting from the method of payment used. Please request information prior to paying.